Refund Policy

This Refund Policy outlines the procedures of Claibe ApS (CVR 45872289, Kastanievej 15, 1876 Frederiksberg C, Denmark) for refunds and service cancellations.

Refund Eligibility

We offer refunds under the following conditions:

• Service not meeting advertised specifications
• Technical issues preventing service use
• Account cancellation during trial period

If you are a consumer, you additionally have the rights that follow from mandatory consumer protection legislation. Note that the right of withdrawal for digital services may lapse once delivery has begun with your prior express consent.

Refund Process

To request a refund:

1. Contact us at contact@claibe.com
2. Provide your account details
3. Explain the reason for your refund request
4. Allow up to 5-7 business days for processing

Non-Refundable Items

The following are not eligible for refunds:

• Used or partially used services (including consumed image tokens/credits)
• Custom development work
• Add-on features
• Administrative fees

Pro-rated Refunds

For subscription cancellations:

• Service continues until the end of the billing period
• No partial refunds for unused time
• No carry-over of unused image tokens/credits upon cancellation, unless otherwise stated in your subscription

Payment Method

Refunds are issued to the original payment method used for the purchase (via our payment provider Stripe). Processing time at your bank or card issuer may vary.

Exceptions

We may make exceptions to this policy at our discretion, considering:

• Technical issues on our end
• Service unavailability
• Special circumstances

Changes to Policy

We reserve the right to modify this Refund Policy. The latest version is always available on our website.

Contact Us

For refund requests or questions about this policy, contact us at contact@claibe.com.

This Refund Policy was last updated: July 7, 2026