Privacy Policy

This privacy policy describes how Claibe ApS collects, uses, and processes your personal information when you use our AI-powered image processing platform.

Who are we?

Data Controller: Claibe ApS
CVR: 45872289
Address: Kastanievej 15, 1876 Frederiksberg C, Denmark
Email: hej@claibe.dk

We comply with applicable Danish and EU data protection legislation (GDPR).

What information do we collect?

Account Information

• First name, last name, and email address
• Company name
• Industry and team size
• Organization name
• Password (encrypted)
• Subscription status and credits

Usage Data

• Uploaded images and files
• AI-generated results
• Platform activity and settings
• IP address and browser information
• Support requests and communication

Payment Information

• Billing address
• Payment method (we do not store card numbers)
• Transaction history

How do we use your information?

Service Delivery

• Process and enhance your images with AI
• Manage your account and subscription
• Provide customer support in Danish
• Send important notifications about the service

Platform Improvement

• Analyze user behavior to improve our AI models
• Develop new features based on user data
• Optimize platform performance

Legal Compliance

• Fulfill accounting and audit obligations
• Comply with Danish legislation
• Handle disputes and legal claims

Legal Basis for Processing

We process your personal information based on:

• Contract: For delivery of our services (GDPR art. 6.1.b)
• Legitimate interest: For service improvement and security (GDPR art. 6.1.f)
• Consent: For marketing, if you have given consent (GDPR art. 6.1.a)
• Legal obligation: For compliance with legal requirements (GDPR art. 6.1.c)

Data Storage and Security

Where is your data stored?

• All data is stored on servers in the EU (primarily Denmark and Germany)
• We use industry-leading cloud services with high security
• No data is transferred to countries outside the EU without your consent

Security Measures

• End-to-end encryption of all uploaded images
• Two-factor authentication available
• Regular security audits and penetration testing
• Access control and logging of all system activities

Retention Periods

• Account information: As long as your account is active
• Images and content: 30 days after account deletion
• Payment information: 5 years (Bookkeeping Act)
• Support requests: 2 years
• Anonymized usage data: Up to 3 years for product improvement

Sharing with Third Parties

We only share your information with:

Service Providers

• Cloud hosting providers (AWS, Google Cloud in EU)
• Payment providers (Stripe, MobilePay)
• Email services (Mailgun, Postmark)
• Analytics tools (anonymized data)

Legal Requirements

• Danish authorities upon lawful requests
• Auditors and lawyers when necessary
• Payment card companies in cases of suspected fraud

We never sell your personal information to third parties.

Your Rights Under GDPR

You have the following rights:

Right of Access (art. 15)

• Obtain a copy of all your personal information
• Know how we use your data

Right to Rectification (art. 16)

• Have incorrect information corrected
• Have incomplete information completed

Right to Erasure (art. 17)

• Have your data deleted when it is no longer necessary
• Withdraw consent

Right to Restriction (art. 18)

• Restrict the processing of your data
• "Freeze" your information temporarily

Right to Data Portability (art. 20)

• Receive your data in a structured, machine-readable format
• Transfer data to another service provider

Right to Object (art. 21)

• Object to processing based on legitimate interest
• Unsubscribe from marketing

To exercise your rights, contact us at hej@claibe.dk. We will respond within 30 days.

Cookies and Tracking

Necessary Cookies

• Session ID and authentication
• Language settings
• Security features

Analytics Cookies (with consent)

• Google Analytics (anonymized)
• Hotjar for user experience
• Performance monitoring

You can always change your cookie settings in your browser or on our platform.

AI and Machine Learning

Use of Your Images

• Your uploaded images are only used to deliver the desired AI processing
• We do not train our AI models on your images
• Both input and output images are stored in your account for later use
• No manual review of your images

Third-Party Models

• We use APIs from Google (Gemini), Freepik, Black Forest Labs (Flux), and RemBG
• These services have their own privacy policies
• We do not send identifiable information to these services

Children's Data

Our platform is not intended for persons under 18 years of age. We do not knowingly collect personal information from minors.

International Transfers

In rare cases, we may transfer data to countries outside the EU:

• Only to countries with an adequacy decision from the EU Commission
• Or with appropriate safeguards (Standard Contractual Clauses)
• We always inform you about this in advance

Changes to This Policy

We may update this privacy policy to reflect:

• Changes in legislation
• New features on the platform
• Improved security measures

Notification of Changes

• Substantial changes will be notified 30 days in advance via email
• Minor changes will be updated on the website
• You can always view the latest version at claibe.dk/privacy

Complaints and Supervision

Complaints to Us

Contact us first at hej@claibe.dk if you have concerns about our processing of your data.

Complaint to the Danish Data Protection Agency

You have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet):

• Website: datatilsynet.dk
• Email: dt@datatilsynet.dk
• Phone: 33 19 32 00
• Address: Borgergade 28, 5., 1300 København K

Data Breaches

In the event of a data breach affecting your rights:

• We will notify the Danish Data Protection Agency within 72 hours
• We will inform you directly if there is a high risk
• We will publish information on our website if necessary

Contact Regarding Data Protection

Email: hej@claibe.dk

We process all inquiries confidentially and respond within 5 business days.

This privacy policy was last updated: January 16, 2025 Next scheduled review: July 16, 2025